Frequently Asked Questions
Common questions about customs clearance and logistics in Thailand.
What documents are required for import clearance?
Standard documents include: Commercial Invoice, Packing List, Air Waybill (AWB) or Bill of Lading (BL), Certificate of Origin (if claiming FTA), and Import License (if applicable).
How long does customs clearance take?
For Green Line shipments with pre-arrival processing, clearance can be completed within 1-3 hours of flight arrival. Red Line shipments requiring physical inspection may take 24-48 hours.
What is the difference between General and Express clearance?
Express Clearance is a streamlined process for low-value or urgent shipments (courier mode), often paperless. General Clearance is for standard cargo requiring full formal entry.
Can you handle FDA or license applications?
Yes, our expert team can assist in preparing and submitting applications for FDA, TISI, NBTC, and other import permits required for controlled goods.
Do you offer door-to-door delivery?
Yes, we have our own fleet of trucks and vans to provide secure delivery from the airport/port directly to your designated warehouse or factory nationwide.
Need fast import clearance at Suvarnabhumi?
Get in touch with our expert team for a seamless logistics experience.